Starting CUJO is easy. Watch the setup video or follow the easy steps outlined below. If you need any help – call us at 1-844-438-2856 and we will walk you through the setup process.
Watch video
Before you proceed to set up CUJO as a security device for your network, please download the CUJO app for your phone or tablet. All configurations, controls, and notifications are handled using the CUJO app. You can download the app from the App Store or Google Play:
Make sure your phone is connected to the same network as your CUJO and proceed with activation process on the app.
Open the app
and sign up
Perform the following setup steps while connected to the same WiFi as CUJO.
CUJO is directly connected to the router. This mode needs further configuration on your router.
Select
CUJO sits in between your router (upstream) and one of the following: a wireless access point, a network switch, or another router.
SelectConnect your CUJO, just like any other device, to your router. Use the bottom Ethernet port on your CUJO and any open port on your router.
or
Please follow app instructions to setup CUJO in DHCP mode.
In this mode, CUJO will be running the DHCP server, but it requires disabling the DHCP server on your router. The CUJO app will help you change the DHCP settings automatically. Before the changes take place, we may ask you to provide login credentials for your router.
Or you can choose to do it manually by following the step-by-step guide on your CUJO app or find more information on this manual.
lf you have any questions or difficulties with the setup, let us know. Our support team will be happy to help you. Contact us at hi@getcujo.com or 1-844-438-2856.
Make sure that the CUJO’s eyes are up (smiling). If they are blinking fast, your firmware is being updated (see step 4 below). If the eyes are pointing down or not lit up at all, disconnect and reconnect your CUJO. If you are still having trouble, try an alternate connection method as shown above.
If you are still experiencing difficulties, please contact us at hi@getcujo.com or 1-844-438-2856 and we will walk you through the setup.
To get more technical information refer to our FAQ page.
If your CUJO’s eyes are blinking fast, it means that your firmware is being updated. Do not unplug your network or CUJO during the update. You may lose Internet connectivity while the firmware is being updated. This should not take longer than 2-3 minutes. After the firmware updates, your CUJO’s eyes will smile again.
Allow CUJO up to 48 hours to find and identify all devices on your network. Using the app, you can also edit each device and assign a name and model.
If you are having any issues activating CUJO, read the
FAQs or
contact us at
1-844-438-2856 or
hi@getcujo.com
If you have a router provided by your cable company (Verizon, AT&T, etc), but your connected devices are connected to a switch or another router (like the Apple Express or Google OnHub routers), then it’s best to use this method:
You can connect your CUJO to the router instead of an access point or switch, but then you need to configure that router.
There are two ways to do that:
1. Disable NAT and DHCP on your router, usually router manufacturers call it “Bridge” (“Eero”, “Apple AirPort”, “OnHub”), “Access Point” (AP) (“Asus”) or “Wireless Access Point” (“Netgear”) mode.
2. If you are unable to turn off NAT functionality, you can turn off DHCP and plug your ethernet cable from the WAN port to the LAN port (“TP-Link Archer”).
For more information please see article for compatible routers
Make sure that the CUJO’s eyes are up (smiling). If they are blinking fast, your firmware is being updated (see step 4 below). If the eyes are pointing down or not lit up at all, disconnect and reconnect your CUJO. If you are still having trouble, try an alternate connection method as shown above.
If you are still experiencing difficulties, please contact us at hi@getcujo.com or 1-844-438-2856 and we will walk you through the setup.
To get more technical information refer to our FAQ page.
If your CUJO’s eyes are blinking fast, it means that your firmware is being updated. Do not unplug your network or CUJO during the update. You may lose Internet connectivity while the firmware is being updated. This should not take longer than 2-3 minutes. After the firmware updates, your CUJO’s eyes will smile again.
Allow CUJO up to 48 hours to find and identify all devices on your network. Using the app, you can also edit each device and assign a name and model.
If you are having any issues activating CUJO, read the
FAQs or
contact us at
1-844-438-2856 or
hi@getcujo.com
